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Tips to Reduce False Alarms

A false alarm is any alarm caused by human error or equipment problems requiring police response, with no evidence of an actual crime having been committed. Most false alarms are caused by human errors rather than by instrument failures. Here are the lists of most common mistakes causing false alarms.

Residential:

  • Using incorrect keypad codes
  • Failure to train other authorized users (i.e.,sitters, relatives, children, visitors, etc.)
  • Failure to secure doors and windows before turning on alarm
  • Failure to turn off ceiling fans
  • Failure to take down moving objects
  • Failure to contact monitoring center to give password (all using alarm must know password)

Commercial:

  • Using incorrect keypad codes
  • Failure to train other authorized users (i.e., new employees, janitors, delivery personnel, etc.)
  • Failure to notify monitoring facility of unscheduled openings or closings (for businesses using set schedules)
  • Failure to update authorized personnel list with monitoring facility
  • Failure to secure doors and windows before turning on alarm

To reduce false alarms, we suggest to follow guidelines below:

  • Make sure everyone is familiar with alarm system operations (i.e., knows code and password, phone number to monitoring center and alarm owner, etc.)
  • Secure doors and windows before turning on system
  • Be aware of changes in the environment (i.e., new animals, design changes, seasonal decorations, plants, ceiling fans, balloons, mobiles, etc.)
  • Notify monitoring facility of any and all changes (i.e., house guests, name changes, new employees, termination of employees, etc.)
  • Equipment should be routinely tested

All alarm owners must obtain an alarm permit

Contact Number for Police Alarm Unit:

City of Phoenix
(602) 534-0322
City of Tempe
(480) 350-8778
City of Chandler
(480) 782-4201
City of Scottsdale
(480) 994-2400
City of Glendale
(623) 930-3100
City of Mesa
(480) 644-2699
Town of Gilbert
(480) 503-6646
Sheriff
(602) 256-1011


Procedure to Test Your Alarm

  1. Call the monitoring center (602) 433-1271. Inform monitoring agent that you will be testing your alarm
  2. Arm your system, wait at least 70 seconds
  3. Open all doors and windows that are contacted (each zone)
  4. Walk past motion detectors (each zone)
  5. Siren should sound for at least 30 seconds
  6. Call the monitoring center back at (602) 433-1271 to check signals received
Please contact us should you need further assistance


View Owner's Instruction Manual (for Power832 PC5010 model only)

Click here to view* the Instruction Manual.

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Programming Instructions (for Power832)

Change Code
  1. Enter * 5
  2. Enter master code (program light will flash and arm light will light at this point)
  3. Enter user location (01-32, master is location 40)
  4. Enter 4 digit code
  5. Press # to exit
Delete Code
  1. Enter * 5
  2. Enter master code
  3. Enter user location (01-32)
  4. Enter *
  5. Press # to exit
Add Code
  1. Enter * 5
  2. Enter master code
  3. Enter new user location (01-32)
  4. Enter new 4 digit code
  5. Press # to exit
Note:
  • The master code cannot be deleted only changed
  • Remember when entering location use 01, 02, 03 etc.
  • It is not necessary to exit and re-enter the program mode for each code. Once you're in the program mode you may program or edit as many codes as you like.
Programming Instructions (for FBII)

Program Master Code
  1. Press code button
  2. Enter current master code
  3. Enter user memory location (1)
  4. Enter new (4) digit code (do not start your code with the number (1)
Add Additional Codes
  1. Press code button
  2. Enter master code
  3. Enter user memory location 2, 3, 4 or 5
  4. Enter the user's (4) digit code
Delete Code
  1. Press code button
  2. Enter master code
  3. Enter user memory location to be deleted 2, 3, 4 or 5
  4. Press the (*) button
Note:
  • The master code cannot be deleted only changed
  • Remember the 6th code is your duress code, you can only have 5 user codes